> ## Documentation Index
> Fetch the complete documentation index at: https://trace-review.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Quick checks for sign-in, uploads, reviews, and exports.

> [accordion] I cannot sign in
>
> Sign in with the email address you registered. Confirm your email first. Use **Forgot password?** to request a reset link. Repeated failed attempts may temporarily limit sign-in. If your session expired, sign in again.

> [accordion] My PDF will not upload
>
> Check that it is a readable PDF within 20 MB and 100 pages. Try a smaller, focused drawing set. If the workspace upload limit was reached, wait before retrying. Upload an exported PDF for review.

> [accordion] Document reading is taking a while
>
> Reducto reading and Deep Extract can take several minutes. Progress identifies the active stage and file. Reading jobs and results are saved, so restarting the review resumes completed work. If a source fails, Trace displays the error and pauses the review. Start review again to retry that source. Existing successful extractions are reused.

> [accordion] The AI review is taking a while
>
> Keep the tab open. The AI request times out after 180 seconds. Read any displayed error and check for a saved review before retrying. If the workspace reports another review is running, wait for it to finish. A stale review lock expires after about four minutes.

> [accordion] AI drawing review is unavailable
>
> If it says **API key needed**, contact the workspace owner to check the server configuration. Never paste an API key into a drawing, review note, or shared document. The local member check has a narrower scope.

> [accordion] There are no findings
>
> Open **Review coverage**, confirm you chose the intended documents, and inspect their readability. Zero findings does not certify that a drawing is correct.

> [accordion] A finding looks wrong
>
> Open the actual cited pages and check the surrounding notes. Use **Dismiss with reason** if the finding is incorrect, and explain the discrepancy. The reason stays in the review history for the workspace owner to inspect.

> [accordion] The evidence panel disappeared
>
> Choose **Show evidence**. The side-by-side comparison gives more room to the drawings by hiding the evidence panel.

> [accordion] The export did not open
>
> Allow pop-ups for Trace, then choose **Export review** again. If a previously copied file link expired, generate a fresh export and download the PDF.

## Share actionable feedback

Send the workspace owner the review name, finding ID, affected sheet, expected behavior, and a screenshot. Include a short explanation of any incorrect quotation or interpretation. Share the source drawing only through an approved channel.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.