Account and workspace access

Create an account, verify your email and open your private structural workspace.

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Create your account

Open Trace and choose Get started. Choose Create account to open Trace’s secure hosted sign-in. Register with your email address and a strong password.

Open the confirmation email and select Confirm email. Check Spam if the confirmation email has not arrived. Return to Trace and choose I have confirmed my email if prompted. Add your name and company in the account profile step. Your private workspace opens with a first project ready to name and organize.

Trace sends confirmation and password-reset emails from [e-mail]. Open account links only when you requested them.

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Sign in

Choose Log in from the website, then Sign in. Enter your email and password on the secure Trace sign-in page and open your workspace. Trace preserves your session while you navigate between the website and app on the same domain. Use Sign out in the workspace to end the session.

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Recover your password

Choose Forgot password?, enter your registered email and open the reset link. The secure hosted password page lets you choose a new password. Return to Trace and sign in afterward. Password-reset links expire and can be used once. Request another link if needed.

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Your project library

Your account’s documents, reviews and decisions are isolated from other accounts. Original drawing uploads remain separate from saved annotations and reviewed PDF exports. A new account starts without another customer’s files or review history.

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Record product feedback

Choose Product feedback to record the workflow, outcome, expected and actual behavior, and any useful context. Feedback is saved in the selected project. Share relevant details with the workspace owner when requesting help. Time-saving estimates are self-reported feedback.