I cannot sign in
I cannot sign in
Sign in with the email address you registered. Confirm your email first. Use Forgot password? to request a reset link. Repeated failed attempts may temporarily limit sign-in. If your session expired, sign in again.
My PDF will not upload
My PDF will not upload
Check that it is a readable PDF within 20 MB and 100 pages. Try a smaller, focused drawing set. If the workspace upload limit was reached, wait before retrying. Upload an exported PDF for review.
Document reading is taking a while
Document reading is taking a while
Reducto reading and Deep Extract can take several minutes. Progress identifies the active stage and file. Reading jobs and results are saved, so restarting the review resumes completed work. If a source fails, Trace displays the error and pauses the review. Start review again to retry that source. Existing successful extractions are reused.
The AI review is taking a while
The AI review is taking a while
Keep the tab open. The AI request times out after 180 seconds. Read any displayed error and check for a saved review before retrying. If the workspace reports another review is running, wait for it to finish. A stale review lock expires after about four minutes.
There are no findings
There are no findings
Open Review coverage, confirm you chose the intended documents, and inspect their readability. Zero findings does not certify that a drawing is correct.
A finding looks wrong
A finding looks wrong
Open the actual cited pages and check the surrounding notes. Use Dismiss with reason if the finding is incorrect, and explain the discrepancy. The reason stays in the review history for the workspace owner to inspect.
The evidence panel disappeared
The evidence panel disappeared
Choose Show evidence. The side-by-side comparison gives more room to the drawings by hiding the evidence panel.
The export did not open
The export did not open
Allow pop-ups for Trace, then choose Export review again. If a previously copied file link expired, generate a fresh export and download the PDF.